AMCA is looking for smart professionals with a great attitude to make every single client interaction delightful.
Roles and Responsibility
- Customer Service through calls, Chats & emails
- Manage Inbound Calls, Online Chatbot (Including social media, Website, Ads etc.) Enquiry form, Lead Assign
- Ensure timely and accurate service delivery at defined productivity levels
- Build client & domain knowledge to be able to deliver a resolution on the first conversation
- Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
- Handle Client complaints
- Proficient in receiving feedback from Existing Clients (Portal, Online, Tele-calling, Mail, In-Person etc.), Client Review, Lost Client Retention
- Able to handle Data Entry and Database Management
- Maintain Internal & Client level delivery quality on calls, chats & email conversations
- Adhere to Customer Service Attendance & Accountability policies
- Execute issue /query resolution and ensure proper documentation & follow-up
- Identify, share and support operational improvements
Qualifications
- Experience 0- 2 yrs
- Excellent communication skills
- Proficient in computer usage and Basic knowledge on MS Office
- Proficient in English, Arabic is a plus