Client Service Representative

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AMCA is looking for smart professionals with a great attitude to make every single client interaction delightful.

Roles and Responsibility

  • Customer Service through calls, Chats & emails
  • Manage Inbound Calls, Online Chatbot (Including social media, Website, Ads etc.) Enquiry form, Lead Assign
  • Ensure timely and accurate service delivery at defined productivity levels
  • Build client & domain knowledge to be able to deliver a resolution on the first conversation
  • Ensure adherence to Client Service Level Agreements (SLAs) like Customer Satisfaction, Service Level, handle Time & Customer Effort
  • Handle Client complaints
  • Proficient in receiving feedback from Existing Clients (Portal, Online, Tele-calling, Mail, In-Person etc.), Client Review, Lost Client Retention
  • Able to handle Data Entry and Database Management
  • Maintain Internal & Client level delivery quality on calls, chats & email conversations
  • Adhere to Customer Service Attendance & Accountability policies
  • Execute issue /query resolution and ensure proper documentation & follow-up
  • Identify, share and support operational improvements


  • Experience 0- 2 yrs
  • Excellent communication skills
  • Proficient in computer usage and Basic knowledge on MS Office
  • Proficient in English, Arabic is a plus
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